Refund policy

Returns Policy & Process

Paws For Change provides the option to return all full priced item/s purchased online for an exchange or store credit within 14 days from purchased date. We do not offer a refund for change of mind, please see below for circumstances where a refund may be offered.

Eligibility for a return, and receipt of an item exchange or store credit for your Paws For Change online item/s is based on the following criteria:

• item/s returned must be in new, unworn and unused condition with original packaging and tags attached.

• item/s must be returned within 14 days of the purchase date.

• Exchanges outside of the 14 days will not be accepted.

• We cannot accept Sale or seasonal item/s for return.

• Any item/s returned outside of our 14-day return period, or in a condition that indicates being worn, used or damaged in any way, will not be accepted for return.

Paws For Change reserves the right to deny a refund or store credit if the item/s do not comply with the terms stated above and items will be returned to the sender/purchaser.

Please note shipping and freight charges are non-refundable.

We ask that If you would like to return your item/s, please email us at info@pawsforchange.org.au within 14 days from date of purchase and you will be emailed a returns authorisation and instructions for returning your item/s.